All products are sold on a no return for credit basis unless the goods are received in a damaged state or the products supplied are dissimilar to the original order. This includes incorrect products supplied, incorrect quantity or if the products are faulty.
Refunds (if applicable)
All refunds or exchanges in our policy last 7 days. If 7 days have gone by since receipt of purchase, unfortunately we can’t offer you a refund or exchange. We do not refund or exchange on items that you have changed your mind on. Please note that all perishable items are sold on a non-refundable state. Items include fresh produce, cheese, deli meats, truffles and caviar.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 52-60 New South Head Road, Darling Point NSW Australia 2027.
If your refund is granted, it is your responsibility to return you product to Gourmet Life. You can either drop this off in store or mail your product to: 52-60 New South Head Road, Darling Point NSW Australia 2027.
Should you be eligible for a refund, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more information regarding returns, exchanges and refunds please contact our helpful Gourmet Life Team at email@example.com.