Delivery Information

We ship all online orders via Australia Post Express to help ensure your gourmet products arrive as quickly and safely as possible.

Orders are typically dispatched within 1–2 business days. Once your order has been shipped, you’ll receive a tracking email so you can follow its progress.

Please note that orders are dispatched on business days only (Monday to Friday). Orders placed on weekends or public holidays will be processed and dispatched on the next available business day.

If a product is temporarily unavailable, we’ll contact you as soon as possible to discuss your options before dispatch.

Unless otherwise agreed, orders will be delivered to the shipping address provided during checkout.

Temperature-Sensitive Products

Many refrigerated products can be safely shipped via Australia Post Express.

For some destinations or temperature-sensitive products, we may use specialised refrigerated transport or airport collection services to ensure your order arrives in the best possible condition.

Where an alternative delivery method is required, we’ll contact you before dispatch to confirm the most suitable shipping option and any additional freight charges.

Interstate Deliveries

Some interstate deliveries of temperature-sensitive products may require airport collection rather than door-to-door delivery. If this applies to your order, we’ll contact you with full collection details before shipping.

Large & Special Orders

If you’re purchasing a large quantity, premium products, or require a customised delivery solution, please don’t hesitate to contact us.

We’re happy to provide a tailored freight quotation and arrange the most suitable delivery method for your order.

In-Store Pickup

Free in-store pickup is available at checkout. We’ll notify you when your order is ready for collection.