Our preferred freight carrier for non-perishable products is Australia Post. The estimated delivery time for Sydney and surrounding suburbs is 2-3 business days – PLEASE NOTE due to COVID-19 lockdown placing increased volume of orders on all freight carriers, orders are subject to potential additional delays.
Once your order has been processed, the tracking identification code will be emailed to you directly. It is your responsibility to track your shipment online.
Gourmet Life will ensure your goods are delivered within a timely manner. We attempt to ship within 2 – 3 business days. Due to a huge selection sometimes items may go out of stock. We will attempt to contact you as soon as possible regarding your amended order.
Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation.
Non-perishable Orders: A flat rate fee of $19 is added on to all standard orders for Sydney and surrounding suburbs, and all major cities in Australia. If you live outside the metro area, additional fees may be applied to your order. Our friendly Gourmet Life Staff will contact you if your freight charges are more than the flat fee. If you wish, prior to placing your order, please feel free to contact our staff for an estimate.
Perishable Orders: Specialty products that require refrigeration during shipment - like caviar, truffles, cheese and other items – are currently only shipping via courier service. If you have placed an order with us for perishable goods, we will contact you to confirm the courier price. When purchasing caviar, truffles, cheese or other specialty items for shipment, you must acknowledge delivery will be signed for and put into a fridge immediately upon receipt.
In-Store Pick Up: When placing an order, there is a “Pick Up from Store” option. If selected, it is your responsibility to notify Gourmet Life regarding preferred pick up date and time.